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What You Agree to When You Use vo99

Access to vo99 depends on your local law and the eligible regions we serve — if you are in Bangladesh and your use is permitted under applicable law, these terms govern your account, your transactions, and how we handle your data.

Account EligibilityPayment TermsData HandlingUser RightsJurisdiction Notice
vo99 What You Agree to When You Use vo99
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on vo99. For legal queries, select the account or compliance topic so your message reaches the right team without delay.
Email Support Send detailed legal or account questions to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster handling.
Account Help Centre Log in and visit the Help section for self-service options: download your transaction history, review your account status, or submit a formal data request from your profile page.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Data Retention

We keep your account and transaction records for as long as required by applicable law. You can request a copy of your data or ask us to delete your account by contacting support directly.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Payment Security

Deposits and withdrawals via bKash, Nagad, and Rocket are processed over encrypted connections. We never store your wallet PIN or full mobile banking credentials on our servers.

Account Changes

To update your registered mobile number or linked wallet, contact support with identity verification. Changes to payment details require a re-verification step before the next withdrawal.

Common Questions About Your Rights and Our Terms

Access depends on your local law and eligible region. It is your responsibility to confirm that using the platform is lawful where you are before opening an account.

Log in, go to the Help section, and submit a data request from your profile page. Alternatively, contact support by email with your registered mobile number and we will process your request.

Yes. Contact support and request account closure. We will delete your data subject to any retention obligations under applicable law, and confirm once the process is complete.

Contact support with your transaction reference and wallet details. Most payment disputes are resolved at this stage; if not, we will escalate through the appropriate review process.

We post updates on this page and may notify you via your registered contact. Continuing to use your account after a posted update means you accept the revised terms.

Use the email support channel and mark your message as a legal or compliance matter. Include your account details and a clear description so the right team can respond promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.