Reference

How vo99 Handles Your Personal Information

This Privacy Policy covers what data vo99 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat widget from your account dashboard to raise a privacy request. Our team will verify your account and respond with next steps.

Email Support Send your data access or deletion request to our support email. Include your registered phone number so we can match it to your account wallet.

Account Settings Some data preferences — including marketing communications and cookie consent — can be updated directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account security and data integrity sit at the centre of how we operate. Every connection to vo99 is encrypted via SSL, and payment data passed through bKash, Nagad, or Rocket is handled by the respective payment processor under their own security standards — we do not store your mobile wallet PIN or full payment credentials on our servers. Here is what we do on our end to keep your information safe and manageable.

Encryption at Rest and in Transit

All account data is encrypted both when stored and when transmitted. Your login session uses a secure token that expires automatically after inactivity, reducing exposure if your device is left unattended.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, we hold records for the period required under applicable regulations, then delete them. You can request early deletion where local law permits.

Who Can Access Your Data

Only authorised vo99 staff with a specific operational need can access your account data. Payment processors like those handling Nagad and Rocket transfers receive only the data needed to complete your transaction.

What We Collect and Why We Hold It

vo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the payment method you use — whether that is bKash, Nagad, or Rocket. Each time a deposit or withdrawal is processed, a transaction record is created and linked to your account wallet. We also

1
collect device identifiers, IP address, and session logs to keep your account secure and to detect unusual activity. This data is used strictly for account operation, payment verification, and fraud prevention. We do not sell your personal information to third parties. Where we share data —
2
for example, with payment processors handling your Nagad or Rocket transfer — it is only to complete the transaction you initiated. Players in Dhaka and across Bangladesh should note that our data practices are governed by the terms of the jurisdiction under which your account is
3
eligible; availability and applicable law depend on your region. We retain account data for as long as your account remains active and for a period after closure as required by applicable regulations. You may request a copy of your data or ask us to delete it
4
by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how vo99 handles personal data. If your question is not covered here, reach out via live chat or email and we will respond directly.

We collect your name, phone number, email address, and the payment method you register — such as bKash or Nagad. Device and session data is also logged for security purposes.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide your data within the timeframe required by applicable regulations.

Yes. Submit a deletion request through support. We will remove your data after the mandatory retention period under applicable law has passed. Some records may be kept longer where regulations require it.

Session cookies keep your login active. Analytics cookies help us improve the platform. You can manage non-essential cookie consent through the preference panel inside your account settings at any time.

No. Your mobile wallet PIN and full payment credentials are never stored on our servers. Transaction records are kept for account history, but sensitive payment authentication stays with the wallet provider.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoVo99 Glossary Appvo99 App

How vo99 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Encryption at Rest and in Transit

Cookie and Tracking Controls

Data Retention and Deletion

Who Can Access Your Data

Common Questions About Your Privacy

01 What personal data does vo99 collect when I open an account?

02 Does vo99 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask vo99 to delete my account data?

05 How does vo99 handle cookies and tracking?

06 Is my bKash or Nagad payment information stored on vo99 servers?

Privacy Policy

Related pages

Related pages